Contact Center Solutions

Solutions

Automatic Call Distribution
    • Voice and Multimedia Contact Center
    • Inbound and Outbound Call Center
    • Multimedia Contact Center with Email, FAX, SMS, Web Chat and Social Media Integration.

We offer the above products and services from Industry leaders such as Mitel and Avaya.


Interactive Voice Response (IVR)
      • Self service through Interactive Voice Response system
      • Automated outbound survey applications
      • Proactive out reaching (Voice, Email FAX) for alerts and update.
      • Pin Code Authentication
      • Voice Recognizing and Voice Authentication.

We offer the above products and services from Industry leaders such as Avaya and Mitel.


Computer Telephony Integration (CTI)
    • Agent screen popup
    • CRM integration
    • Customized application for agent screen
    • Voice call tagging
    • Context based routing

We offer the above products and services from Industry leaders such as Avaya and Mitel.


Reporting and Performance Management
    • Consolidated reporting of Inbound, Outbound and Multimedia Integration in Contact Center.
    • Call and Screen Reporting
    • Quality Monitoring and Work Force Management
    • Speech and Desktop Analytics
    • eLearning and Training Management
    • Computer Telephony Integration, Agent Screen Popup, Integration to CRM and Context Based Routing.
    • Reporting, wall board and dashboard.
    • Recording Call and Screen and Quality Monitoring

We offer the above products and services from Industry leaders such as Avaya, Mitel and ASC.


Work Force Management
      • Analyze Call Center trends
      • Agent Shift Management
      • Work load distribution
      • Agent Shift Forecasting

    We offer the above products and services from Industry leaders such as Avaya, Mitel and Teleopti.