Contact Center Solutions

• Voice and Multimedia Contact Center
• Inbound and Outbound Call Center
• Multimedia Contact Center with Email, FAX, SMS, Web Chat and Social Media Integration.

We offer the above products and services from Industry leaders such as Mitel and Avaya.

• Self service through Interactive Voice Response system
• Automated outbound survey applications
• Proactive out reaching (Voice, Email FAX) for alerts and update.
• Pin Code Authentication
• Voice Recognizing and Voice Authentication.

We offer the above products and services from Industry leaders such as Avaya and Mitel.

• Agent screen popup
• CRM integration
• Customized application for agent screen
• Voice call tagging
• Context based routing

We offer the above products and services from Industry leaders such as Avaya and Mitel.

• Consolidated reporting of Inbound, Outbound and Multimedia Integration in Contact Center.
• Call and Screen Reporting
• Quality Monitoring and Work Force Management
• Speech and Desktop Analytics
• eLearning and Training Management
• Computer Telephony Integration, Agent Screen Popup, Integration to CRM and Context Based Routing.
• Reporting, wall board and dashboard.
• Recording Call and Screen and Quality Monitoring

We offer the above products and services from Industry leaders such as Avaya, Mitel and ASC.

• Analyze Call Center trends
• Agent Shift Management
• Work load distribution
• Agent Shift Forecasting

We offer the above products and services from Industry leaders such as Avaya, Mitel and Teleopti.